- Provide first-level technical support via phone, email, or ticketing system
- Respond promptly to customer inquiries and resolve basic technical issues
- Troubleshoot internet, network, software, and hardware-related problems
- Log and maintain accurate records of customer issues and resolutions
- Escalate unresolved or complex issues to L2/L3 support teams
- Follow standard operating procedures (SOPs) and service guidelines
- Ensure timely follow-up with customers until issue resolution
- Maintain customer satisfaction through professional communication
- Assist in installation guidance and basic configuration support
Retail Support-L1 Associate
Full Time
Internet/Software
Apr 06, 2026
(Expired)
Salary
Nrs. 15K Monthly
Job Overview
Openings
10
Industry
ISP
Category
Internet/Software
Job Level
Entry Level
Education
Intermediate (+2)
Experience
6 months
Job Shift
Day
Gender
Both
Openings
10
Industry
ISP
Category
Internet/Software
Job Level
Entry Level
Education
Intermediate (+2)
Experience
6 months
Job Shift
Day
Gender
Both
Job Description
Job Specification
- Minimum +2 or bachelor’s degree preferred
- Good communication and interpersonal skills
- Basic computer knowledge
- Ability to work in evening shifts (2 PM to 10 PM)
- Positive attitude and willingness to learn
This job has been expired
on 2026-04-06
Classic Tech Pvt. Ltd.
ISP
Classic Tech is leading Internet Service providers in Nepal. Established in 2009 , the company has always been working for the benefit of its consumers and the public as well. Classic Tech aims as Best Internet Service Provider In Nepal with services ranging from retail , Soho to corporate packages . The goal of the company is to provide reliable and effective internet facilities to maximum people at absolutely minimum cost. The company entertains more than 3 Lakhs active users and is providing services to the people of 74 districts through its 104 outlets.Classic Tech has also been one of the most desired and wanted workplaces for job seekers. As we all know the employment situation of the country, Classic Tech has been contributing largely to helping people earn bread for their families. Being one of the largest ISP Companies in the country, Classic Tech provides employment to more than 1500 people.Classic Tech provides a competitive salary scale and being one of the few private companies to provide SSF facility to its staff is also one of the major reasons, why Classic Tech gets a lot of job applications. The company believes in a fair and transparent hiring policy, by which we mean, providing opportunities to deserving candidates.Classic Tech has various working departments such as Accounts, Sales, admin, customer service, technical, digital marketing, corporate team, and so on. The company provides jobs to fresher to experience based on the need and vacancies in the company.Benefits like competitive salary, social security fund, overtime payment, fuel, and maintenance attract motivated and keen job seekers from the market. In today’s corporate and competitive world, finding suitable and motivated employees out of the available lot is like fishing in a large pond. The HR team of the company works tirelessly for providing the best human resources to the company and to provide equal and fair opportunities to deserving candidates.Classic Tech also believes in keeping hold of its valuable employees and making sure they feel secure sound and cared for by the company whenever they are in need. Organizing refreshment programs, training, and improvement sessions, and paid leave facilities also are the reason why Classic Tech Pvt. Ltd. Is the most searched and desired workplace.
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