Kathmandu District
BPO/Call Center
Jun 26, 2026
(Expired)
Salary
Nrs. Monthly
This job has been expired
on 2026-06-26
Job Overview
Openings
1
Industry
Banking, Finance & Insurance (BFIS)
Category
BPO/Call Center
Job Level
Junior Level
Job Type
Full Time
Salary
Nrs. Monthly
Education
Bachelors
Experience
3 + years
Job Shift
Day
Gender
Both
Required Skills
Customer Service
Monitoring
Operational Excellence
Organizing Skills
Reporting
We are looking for a motivated Team Leader to oversee call center operations, manage team performance, and ensure excellent customer service standards.
Job Responsibilities:
Manage day-to-day call center operations.
Lead, mentor, and motivate call center staff.
Monitor incoming and outgoing call records.
Ensure customer service standards are achieved.
Prepare performance reports and team evaluations.
Resolve escalated customer concerns.
Ensure operational efficiency and productivity.
Job Specification
Strong leadership and communication skills.
Ability to manage teams and achieve targets.
Good reporting and organizational skills.
We are looking for a motivated Team Leader to oversee call center operations, manage team performance, and ensure excellent customer service standards.
Job Responsibilities:
Manage day-to-day call center operations.
Lead, mentor, and motivate call center staff.
Monitor incoming and outgoing call records.
Ensure customer service standards are achieved.
Prepare performance reports and team evaluations.
Resolve escalated customer concerns.
Ensure operational efficiency and productivity.
Strong leadership and communication skills.
Ability to manage teams and achieve targets.
Good reporting and organizational skills.
This job has been expired
on 2026-06-26
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