L1 Support Assistant
Reputed ISP Company

Position: L1 Support Assistant (Premium Job)

  • No. of Openings 1
  • Industry IT & Telecommunication
  • Category IT&Telecommunication
  • Job Location Gangabu
  • Job Level Entry Level
  • Salary NRS (20k-25k) Monthly
  • Education Level Bachelors (Bachelors in IT)
  • Desired Candidate Both(Female, Male)
  • Experience Fresher
  • Expiry date Mar 28, 2024 (Expired)
  • Vehicle License Yes (Preferred)
  • Two/Four Wheeler Require TWO-WHEELER
  • Skills Documentation, Communication skills, Computer skills, Written and Verbal Communication, Interpersonal Skills (e.g.: patience, empathy)
Job Description
  • Customer Assistance:

             Respond promptly and professionally to customer inquiries through various channels (phone, email, chat, field visit etc.).

             Provide clear and concise information to customers regarding our internet-based products and services.

·            Assist customers in troubleshooting basic technical issues and guide them through problem- resolution steps.

  •  Technical Troubleshooting:

·           Diagnose and resolve simple technical issues related to internet connectivity, account access, and basic software functionalities.

·           Escalate complex technical issues to higher-level support teams while providing comprehensive information for efficient resolution.

  • Documentation:

             Maintain accurate and detailed records of customer interactions, technical issues, and solutions in the support ticketing system.

            Contribute to the creation and improvement of knowledge-base articles for common issues and solutions.

  • Communication:·

           Collaborate with other support team members to share information and ensure a consistent approach to problem resolution.·

           Communicate effectively with customers, keeping them informed about the status of their inquiries and resolutions.


Note: Fuels and other facilities will be provided by the office.

Job Specification
  • Bachelor in IT or equivalent; additional technical certifications or coursework is a plus.
  • Prior experience in customer support.
  • Basic understanding of internet technologies, networking concepts, and common software applications.
  • Strong communication skills, both written and verbal.
  • Ability to remain calm and composed in high-pressure situations.
  • Freshers are highly encouraged

Note: Two wheeler is compulsory.

This job has been expired on 2024-03-28
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About Company
we're your go-to Internet service provider for thriving businesses and discerning individuals. With a relentless dedication to excellence, we deliver ...

we're your go-to Internet service provider for thriving businesses and discerning individuals. With a relentless dedication to excellence, we deliver blazing-fast speeds, unwavering reliability, and top-notch customer service as well as providing seamless connectivity in today's digital world. Trust us to keep you connected and satisfied as we embark on a journey of endless digital possibilities together!"

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