Position: Technical Support Officer (Recent Job)

Help customers in product deployment and troubleshooting technical issues, both verbally and electronically in a positive, professional, efficient manner
Document customer issues/resolution/steps taken to troubleshoot and report to the product team
Capture customer requirements and common causes technical issues
Follow-up on customer issues in timely manner and monitor them to closure.
Respond to product related technical inquiries from customers.
Provide product demos and walk through to customers.
Software Implementation and user level training
Client support

This job has been expired on 2020-04-01

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