Position: Technical Delivery Manager (Recent Job)

Plans, monitors and manages internal projects from initiation through completion
Responsible for day-to-day management of project deliverable and resources
Secures required resources and uses formal processes and tools to manage resources, budgets, risks and changes
Establishes Service Level Agreements for effective management of system services
Perform SLA contract management and oversee support operations
Liaise with client business leads for Process improvement and effective delivery
Ensure a stable and secure operational environment for Clients to ensure and increase system availability, reliability and scalability through the management of internal and external services
Responsible to establish and build vendor and partner relationships, as well as manage the outsourced Services
Establishes and owns internal and external processes, these include: TFS integration, SLA standards, financial contracts, KPIs, escalations
Responsible for system documentation
Propose, sponsor and provide budget planning for operations projects to maintain and improve operational services
Responsible for deploying resources, performance evaluation, pay reviews, and hire/fire decisions
Develops departmental plans, including business, production, operational and/or organizational priorities

Lead a blended team of engineers working on product development and project deployment
Agile development processes within project life cycle constraints
Ability to handle multiple priorities in a results-oriented environment, continuing to deliver quality service and consistently meet deadlines
Working within a combination insource/outsource environment and having experience developing service level agreements with external clients
Strong analytical and problem-solving skills with the ability to interpret and explain technical information to non-technical people

This job has been expired on 2019-07-09

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