Position: Smart Centre Supervisor (Recent Job)

Job Description

• Monitor and co-ordinate the activities of the department / Centre
•  Taking ownership of customer’s issues and providing correct & timely resolution of the same
•  Schedules the task of the front office employee
•  Ensure great customer service at all levels
•  Motivate the employee to work in a team to achieve the organizational objectives
•  Evaluate the job performance of front office employee and fills their appraisals
•  Conduct training for new launched product and regular employee meeting and briefing
•  Handling complaints of the customer
•  Evaluate and obtain complete information to deal with service inquiry and product
•  Organize workflow
•  Provide regular feedback to concerned within the organization on regular intervals
•  Managing & taking ownership of Centre for smooth functioning
•   Fulfill all other duties based on business requirement

Job Specification

• Bachelors/preferable Master’s degree in Management with 3 to 5 years of experience in related field
• Excellent communication skills
• Strong motivational Skills
• Planning and organizational skills
• Ability to make decision when needed
• Good language proficiency in English
• Responsible for relationship building