Position: Service Manager (Case Heavy Equipment) (Recent Job)

To distribute annual planning, monthly, quarterly, branch wise.
To plan for marketing activity to promote AMC service, spare for customer satisfaction in coordination with concerned Department Heads.
To ensure planning for branch wise/model wise training plan.
To finalize new upcoming annual target based on market opportunities.
To distribute annual target branch wise to all service employees.
To coordinate and ensure branch wise, service engineer wise, AMC target in month wise.
To communicate complete annual AMC target & its strategy for achievement with each service engineers.
To review and analyze the performance of the sub-ordinates against the target and upcoming months plan and activities.
Ensure maximization of machine visit by service engineers, follow up customer for timely service.
Ensure that standard service process of working is being followed in the workshop and at site.
Ensure the implementation of planned service process and system in order to increase efficiency of the service team.
Ensure customer satisfaction by handling difficult customer complaint.
To ensure that typical and repetitive problems are being escalated to the top level and timely resolve by escalating it to the principal company.
Develop long term sustainability through AMC.
Ensure defect free machines to the customers from PDI

BA/BBS/MBA/MBS having at least 5+ years of working experience in the capacity of Service Manager ( Preferred in Heavy Equipment)In depth knowledge of automobile market of the Nepal.
Sound knowledge of Automobile business process.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
Highly creative, innovative, out of the box thinker.

This job has been expired on 2021-10-27

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