Position: Receptionist (Recent Job)

Job Description

Responsibilities:

• Welcome and greet all customers when entering or leaving the clinic
• Liaise with doctors, physiotherapist and other team members to ensure that patients receive a seamless experience
• Manage transactions with customers using cash registers
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Cross-sell services and introduce new ones (e.g. medical massages, physiotherapy and medications )
• Ensure that the housekeeping staff have done their job properly in the area overlooking the reception
• Prepare reports necessary on the clinic’s functioning on the provided performance
• Send reminders to the patients on appointment
• Receive and convey customer/patient feedback to team and HoD
• Resolve customer complaints, guide them and provide relevant information
• Maintain clean and tidy checkout areas
• Answer phone calls in a professional and courteous manner
• Maintain patient confidentiality
• Maintain accurate documentation of the customer information
• Stay informed on all services provided by the clinic to be able to answer the queries of the customers

What We Offer

• Competitive salary
• Fair working hours, holidays and leave according to Nepal Labor Law
• Career growth opportunity

Job Specification

Key Skills

• Customer service,Communication,MSOffice

Functional Area

• Secretary / Front Office / Data Entry

Apply Instruction

You can apply through: https://bit.ly/apply2deni