Position: Quality Assurance Officer (Recent Job)

Bachelor’s degree holder or equivalent
Prior work experienced in customer care or support unit
Judgment, decision-making, planning and organizing
Customer service/support oriented
Teamwork
Problem analysis and problem solving
Attention to detail
Good communication skills - verbal and written
data collection, management and analysis
Proficiency with computers, especially with CRM software, typing speed and MS office packages
Good presentation skill

Draft quality assurance policies and procedures
Interpret and implement quality assurance standards
Evaluate adequacy of quality assurance standards
Measure the quality unit of calls under the provided guidelines
Devise sampling procedures and directions for recording and reporting quality data
Review the implementation and efficiency of quality and inspection systems
Plan, conduct and monitor inbound and outbound calls
Document quality assurance activities
Investigate customer complaints and non-conformance issues
Collect and compile statistical quality data and present it to reporting unit
Analyze data to identify areas for improvement in the quality system
Develop, recommend and monitor corrective and preventive actions
Prepare reports to communicate outcomes of quality activities
Identify training needs and organize training interventions to meet quality standards
Evaluate findings and implement appropriate corrective actions
Responsible for document management systems
Assure ongoing compliance with quality and organization regulatory requirements

This job has been expired on 2019-04-16

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