Position: IT Support – Work From Home (Ni… (Recent Job)
- No. of Openings 1
- Category IT&Telecommunication
- Job Location 26
- Job Level Junior Level
- Salary Negotiable
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 2 + years
- Expiry date Nov 26, 2021 (Expired)
Job Description
I'm looking to build an ongoing collaborative relationship with an IT support person. I'm very kind, appreciative and enjoy building a working relationship that nourishes both parties. Nearly everything is Windows-based, both on the server and desktop side.
Qualification:
- BCA / BCIS, B.E. in Computer Science, Bachelors in Computer Science, Bachelors in Engineering, BIT / BIM(S)
Requirements:
- You possess excellent written and verbal English communication skills.
- Must be punctual, responsible, self-organized, and detail-oriented.
- Good at making documentation, writing reports, updating processes.
- You know that every bit of work you do makes a real difference in making our customers happy.
- You exhibit diplomacy, tact, and poise under pressure when working with customers through issues.
- Ability to think on one’s feet, learn a complex product inside and out, and quickly resolve issues and meet customer expectations.
- Certifications in Microsoft apps/OS are a plus.
Job Description:
- Network and server admin, workstation/desktop support, maintenance tasks.
- Solve complex technical issues that arise around the VPN service to customers ("Level 2 support").
- Provide customers with ongoing advice beyond the installation of the product
- Keep track of customer feedback and highlight any repetitive or broader issues to your manager - Conduct remote support sessions over Teamviewer and Screenconnect with customers.
- Build trust and maintain strong relationships by learning about each customer's individual needs and business goals and figuring out how that customer can best use our product platforms and features
- Identify, reproduce, and document bugs for the Engineering teams.
Salary: Depending on Experience
This job has been expired
on 2021-11-26
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