Front Desk (Receptionist)
Everest Holiday Inn

Everest Holiday Inn

Front Desk (Receptionist)

Basic Information

  • No. of Openings 1
  • Job Category Secretarial / Front Office / Data Entry
  • Job Location Kathmandu District Shambhu Marg, Airport
  • Job Level Mid Level
  • Salary Negotiable
  • Education Level Bachelors
  • Desired Candidate Both(Male, Female)
  • Experience 1 year
  • Expiry date 2022-12-02
  • Skills Counseling, Communication skills, Problem Solving, Interpersonal, Multitasking

Job Description

  • Ensure outstanding customer care at all times
  • Maintain a friendly, cheerful and courteous manner at all times
  • Courteously and accurately answer inquiries from potential guests and accepts hotel reservations 
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
  • Use suggestive selling techniques to sell room at nights in order to increase occupancy
  • Maintain daily shift process ensuring all team members adhere to standard operating procedures
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Allocate rooms to expected arrivals after checking the guests’ preferences and special requests
  • Build strong relationships and liaise with all other departments especially housekeeping
  • Maintain cash transactions at the front desk and submit cash to the accountant
  • Maintain front office log book
  • Check hotel rooms to ensure that the rooms are neat and clean
  • Ensure safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MD
  • Assist all departments in servicing the guests during high volume periods
  • Perform other duties as assigned, requested or deemed necessary by the management
  • Inspect all department for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
  • Ensure all installed equipment (such as TV, air conditioning etc.) and water system are working properly.
  • Arrange repair and maintenance works in timely manner.
  • Pick up and drop off the guests from and to the airport.
This job has been expired on 02-Dec