Position: Front Desk Officer (Recent Job)

Job Description

Roles and Responsibilities 

Attending Guests

• The front desk officer is front face of the college S/he is responsible to dully receive the guests in the reception desk, ascertain the purpose of their visits, find the best possible person the guest can meet, contacting employees regarding visitors, keep record of the guest, and directs or in case may assist guests to the respective office. The reception will be responsible for helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs. In case of waiting, s/he is responsible to facilitate the guests

Communication 

• The front desk officer is the first contact point through the phone calls. The front desk officer is responsible for answering, screening and directing the calls. S/he is responsible for dealing with queries from the public. The front desk officer will keep a record of the information provided in the phone calls and pass the information to the concerned offices in the colleges

Handle Mail and SMS

• Incoming and outgoing mail and letter of the college all go through the front desk officer. They open, review, sort and distribute the mail and letter to the appropriate recipients. S/he also maintains email lists and distributes information to staff. S/he is also responsible to draft and send appropriate mail and SMS to the employees of the organization as directed by their supervisors

Prepare and Edit Documents

• S/he is responsible to prepare memos or other reports for internal or external distribution as per the instructions of their supervisor 

Supporting to Maintain Databases and Filing Systems

• The front desk officer will support the administration in maintaining the database and the filling system in the organization

Maintenance of Reception Area 

• Front desk officer will operate a telecommunication system by following manufacturer’s instructions for house phone and console operation. S/he will keep a safe and clean reception area by complying with procedures, rules, and regulations. They will be responsible to ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures).

Secretariat

• The reception will also act as the secretariat to the head of the block. They will update calendars and schedule meetings for the head of the block and arrange travel and accommodations, and prepare vouchers in case of official visits of the head of the block. S/he keeps updated records of office expenses and costs. They also perform other clerical front desk officer duties such as filing, photocopying, transcribing and faxing. 

Apply Instruction

Application Procedure:

Please submit a cover letter explaining with evidence how you meet the above criteria along with your recent CV/resume by email to “[email protected]” with “Application for Front Desk Officer” in the subject line. 

Only shortlisted candidates will be communicated.