Position: Front Desk Associate (Recent Job)

Job Description

• This job involves the general check-in/check-out duties, attending to the phone answering  guest queries, coordinating with the housekeeping department, general security of the property and guests and to maintain a high level of customer service for all guests
• The applicant will be provided with formal training in the hotel in order to familiarize, with the hotel's operational standards and procedures
• The receptionist is to receive reservations for accommodation and ensure that these reservations have been updated in the computer
• Ensure a smooth and efficient check-in/out process, finalize guests' bills and issue receipts upon payment
• Perform cashier duties, perform opening and closing checks
• Perform general secretarial duties, such as preparing correspondence and attending to a switchboard (telephone)
• Ensure that the guest's needs are attended to while maintaining a high level of professionalism and customer service the applicant would be required to relocate for a short duration to the franchisee/partner hotel in order to train and provide assistance in setting up the new hotel franchise
• The applicant will work closely in a team and will be assisted by an operation manager and the Brand's Chief Executive
• Excellent communication skills
• Good telephonic manner
• Must also possess basic computer skills
• Any previous experience in team building and conducting training is a plus