Position: Customer Success Officer (Recent Job)
- No. of Openings 1
- Category Other
- Job Location 26
- Job Level Entry Level
- Salary Negotiable
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 2 + years
- Expiry date Jun 06, 2022 (Expired)
- Skills Communication skills, Microsoft Office, Interpersonal, Reporting
Job Description
Major Roles & Responsibilities
- Proactively manage customer portfolio to ensure product adoption
- Understand the various server uses cases across on-prem, public cloud, and cloud-native as well as the ecosystem of integrations and services that our customers use, and work with the customer to ensure success.
- Build and execute on account plans to understand where at-risk customers exist, where customers can expand use cases, and develop strategies to execute against these account plans.
- Identify opportunities within the customer’s environment to extend our product adoption and upsell where possible by understanding their projects and key business and technical objectives.
- Serve as the central point of contact for your assigned customer accounts.
- Build strong, personal, relationships with customers as a trusted advisor.
- Manage and monitorus age to determine the health of a customer.
- Support consumers in understanding their bills based on their business goals and budget
- Maintain a high level of technical and business acumen, professionalism, and trust across multiple customers at one time.
- Communicate with customers and internal teams to provide feedback on current usage and potential roadblocks.
- Help the Internal team with any issues related to the existing customer’s account
- Collaborate with internal engineering and product management teams to develop innovative solutions to customer requirements.
- Document all customer engagements within the customer success platform(Includes NDA, Onboarding, Opportunity, and Contract).
- Maintain current technical knowledge of Genesee products, Cloud, Cloud Native, Data- center infrastructure and other emerging technologies.
- Maintain certifications as required.
- Review customer feedback, investigate possible issues, and work with different parties to resolve them
Skills and Qualifications
- Task Related skills and Certifications
- Bachelor’s Degree in Management/ IT, or a related field
- 1 year of experience is preferred
- Competencies and Soft Skills
- Excellent research skills
- Ability to quickly learn new concepts and tools
- Ability to work independently and as part of a diverse team
- Self-motivated, proactive & execution-oriented
- Strong command in Nepali and English language both written and speaking
- Outstanding communication, leadership, and problem-solving skills
- Excellent organizational and time management skills
- A good understanding of Google’s workspace is a plus
What We Offer
- Work in a multinational company operating in the Cloud & ICT domain, based out of the
- UK and operating in Australia, India, Nepal, Pakistan, and Bangladesh
- Best in class open, progressive, professional, and equal opportunity work environment
- Closely knit and supportive team members and a culture where your contributions, opinions, and diversity is welcome, respected, & encouraged
- Exposure to multi-disciplinary skill areas (including team management & leadership) in avibrant start-up ecosystem with deep work involving world-class leaders like Amazon, Microsoft, Google, Alibaba, DigitalOcean, and Facebook
- Opportunity to travel regionally (as part of assignment/ training and development or delivery ) in Nepal, India, Pakistan,
Job Specification
Qualification Required
- Bachelor’s Degree in Management/ IT, or a related field
Key Skills
- Communication,Interpersonal,Reporting,Software Knowledge,MS office package
Functional Area
- ITES / BPO / KPO / Customer Service / Operations
This job has been expired
on 2022-06-06
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