Position: Customer Service Representative (Recent Job)

Provide day-to-day service and direct support to new and existing clients.
support sales programs and business objectives to enhance business strategy and achieve goals relative to profitability cost control and organizational effective
Should listen to the customers and resolve their problems
To attract potential customers by answering product and service questions; suggesting information about other products and services
To open customer accounts by recording account information
To maintain customer records by updating account information
To resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Have to maintain financial accounts by processing customer adjustments.
Need to recommend potential products or services to management by collecting customer information and analyzing customer needs
Need to prepare product or service reports by collecting and analyzing customer information
Contributes to team effort by accomplishing related results as needed