Customer Service Representative
Administrator

Position: Customer Service Representative (Recent Job)

  • No. of Openings 4
  • Category Customer Service
  • Job Location 1
  • Job Level Entry Level
  • Salary Negotiable
  • Education Level Bachelor
  • Experience Freshers
  • Expiry date Apr 29, 2019 (Expired)
Job Description
  • Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants
  • Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs
  • Handle and process online and telephonic orders
  • Mobilize delivery staffs in wise, effective and efficient manner
  • Ensure excellent service standards and maintain high customer satisfaction
  • Know the client’s products and services and stay updated with the related issues
  • Promptly identify and resolve customer issues and follow up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed
Job Specification
  • Having a Bachelor’s degree in management or equivalent field
  • Experience in customer service or hospitality industry will be a plus
  • Having good working knowledge of basic computer applications,
  • Proper handling of customer  and active listening to understand customer needs
  • Demonstrate an audible, friendly, professional and well-mannered speaking voice
  • Capable of dealing calmly and politely with public under stressful conditions
  • Ability to make logical and quick decision in difficult situation
  • A team player with problem solving skills
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to withstand criticism and irritated people
  • Excellent verbal communication skills in both Nepali and English with all kinds of clients and customers
This job has been expired on 2019-04-29
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