Position: Customer Service Representative (Recent Job)
- No. of Openings 4
- Category Customer Service
- Job Location 1
- Job Level Entry Level
- Salary Negotiable
- Education Level Bachelor
- Experience Freshers
- Expiry date Apr 29, 2019 (Expired)
Job Description
- Answer phone calls and respond to customer inquiries regarding products and services of our clients i.e. member restaurants
- Recommend product or service from among our clients by collecting customer information and analyzing their product and service needs
- Handle and process online and telephonic orders
- Mobilize delivery staffs in wise, effective and efficient manner
- Ensure excellent service standards and maintain high customer satisfaction
- Know the client’s products and services and stay updated with the related issues
- Promptly identify and resolve customer issues and follow up to ensure resolution
- Contribute to team effort by accomplishing related results as needed
Job Specification
- Having a Bachelor’s degree in management or equivalent field
- Experience in customer service or hospitality industry will be a plus
- Having good working knowledge of basic computer applications,
- Proper handling of customer and active listening to understand customer needs
- Demonstrate an audible, friendly, professional and well-mannered speaking voice
- Capable of dealing calmly and politely with public under stressful conditions
- Ability to make logical and quick decision in difficult situation
- A team player with problem solving skills
- Ability to multi-task, prioritize and manage time effectively
- Ability to withstand criticism and irritated people
- Excellent verbal communication skills in both Nepali and English with all kinds of clients and customers
This job has been expired
on 2019-04-29
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