Position: Customer Service Representative (Recent Job)

Answer phone calls and respond to customer inquiries regarding products and services of our clients.
Recommend product or service from among our clients by collecting customer information and analyzing their past history and service needs
Handle and process online and telephonic orders
Mobilize delivery staffs in wise, effective and efficient manner
Ensure excellent service standards and maintain high customer satisfaction
Promptly identify and resolve customer issues and follow up to ensure resolution
Contribute to team effort by accomplishing related results as needed

Having good working knowledge of basic computer applications
Proper handling of customer and active listening to understand customer needs
Capable of dealing calmly and politely with customers under stressful conditions
Ability to make logical and quick decision in a difficult situation
Ability to handle multi-tasks and manage them time effectively
Excellent verbal and written communication skills in both Nepali and English

This job has been expired on 2019-03-22