Position: Customer Service Executive (Recent Job)

Job Description

• Greets and welcomes guests' as they arrive.

• Checks guests' in and out for appointments.

• Provides accurate and appropriate information to guests regarding services and rates.

• Handle billing and cash

• Manages database in Computer system

• Responds to guest requests and handles guest issues or report complaints to management.

• Promptly answers telephone in a professional and clear manner.

• Effectively deals with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.

• Answers guest questions regarding area , outlet information and services.