Position: Client Relationship Manager (Recent Job)

Job Description

Job Role:

Our trekking agency is searching for a friendly and professional CRM to join our Nepal Lion Tours &Treks team. As our CRM, you should be passionate about handling client’s inquiries and helping them out. This role involves planning treks as per client’s request, suggesting travel destinations, maintaining client files, and managing large-scale trek events.

In this position, your ultimate goal will be to keep our clients satisfied and loyal to future services. The ideal candidate must be an excellent communicator. To succeed in this role, you should also possess some negotiation and sales skills.

Responsibilities: 

• Plan details for travel including transportation, accommodation, and airlines
• Work with clients to determine their traveling needs
• Guide clients on the appropriate styles of transportation, travel dates, costs, and accommodations
• Book transportation and hotel reservations on behalf of clients
• Collect payments and pay fees
• Resolve travel issues, complaints, and refunds
• Maintain client information and financial/ other records