Position: Call Operator (Recent Job)

Job Description

• Call Australian clients and pitch Government-subsidized products.
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets.

Salary: Basic Salary + Attractive Sales Commission
Working Days: 5 days/week (Mon-Fri)
Working Hours: 4:30 AM (Morning)- 12:30 PM