Assistant Specialist - Exclusive Retail Center
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Position: Assistant Specialist - Exclusive Retail Center (Recent Job)

  • No. of Openings 1
  • Category Marketing/Sales
  • Job Location 26
  • Job Level Junior Level
  • Salary Negotiable
  • Education Level Bachelor degree
  • Experience Freshers
  • Expiry date Feb 25, 2020 (Expired)
Job Description
  • Managing daily Ncell center operation, maintaining contacts with customers, handling their queries complaints and maintain first visit resolution
  • Manage third party staffs, provide required information, monitoring and controlling their daily occupancy.
  • Maintain Ncell center profitability. Ensuring Ncell Centers in line with Key Performance Indicators (KPI) and targets
  • Implementation of world class customer service concept in center and plan for sales & service level enhancement in coordination of immediate manager
  • Actively participate in marketing activities and plan accordingly to get sales target
  • Operating the Q-management system with accuracy. Improvement in customer waiting time
  • Registration of the documents received and its submission to the responsible person as well as filing
  • Running all the schemes operated by the marketing department with effectiveness and ease
  • Handling the complaints received from the customers forwarding it to the immediate supervisor
  • Handling the problematic subscriber’s queries, follow up and getting feedback
  • Maintain the work flow, schedules/shifts defined by the respective manager. Collect & share customer feedbacks for improvement
  • Implementing the friendliest customer care concept by serving the customers with a smile
  • Documentation of customer subscription form & other document processed within respective Ncell centers & process for further archiving
  • Managing and motivating respective team members to enhance service level, increase sales and ensuring respective Ncell centers’ overall efficiency
  • Executes other instructions of the direct management as per the necessity of the unit / company
This job has been expired on 2020-02-25
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