Position: Assistant Specialist - Exclusive Retail Center (Recent Job)
- No. of Openings 1
- Category Marketing/Sales
- Job Location 26
- Job Level Junior Level
- Salary Negotiable
- Education Level Bachelor degree
- Experience Freshers
- Expiry date Feb 25, 2020 (Expired)
Job Description
- Managing daily Ncell center operation, maintaining contacts with customers, handling their queries complaints and maintain first visit resolution
- Manage third party staffs, provide required information, monitoring and controlling their daily occupancy.
- Maintain Ncell center profitability. Ensuring Ncell Centers in line with Key Performance Indicators (KPI) and targets
- Implementation of world class customer service concept in center and plan for sales & service level enhancement in coordination of immediate manager
- Actively participate in marketing activities and plan accordingly to get sales target
- Operating the Q-management system with accuracy. Improvement in customer waiting time
- Registration of the documents received and its submission to the responsible person as well as filing
- Running all the schemes operated by the marketing department with effectiveness and ease
- Handling the complaints received from the customers forwarding it to the immediate supervisor
- Handling the problematic subscriber’s queries, follow up and getting feedback
- Maintain the work flow, schedules/shifts defined by the respective manager. Collect & share customer feedbacks for improvement
- Implementing the friendliest customer care concept by serving the customers with a smile
- Documentation of customer subscription form & other document processed within respective Ncell centers & process for further archiving
- Managing and motivating respective team members to enhance service level, increase sales and ensuring respective Ncell centers’ overall efficiency
- Executes other instructions of the direct management as per the necessity of the unit / company
This job has been expired
on 2020-02-25
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