Position: Rewards Host (Premium Job)

Job Description

Responsible for performing all guest related functions, including but not limited to creating, updating and verifying guest accounts. Responsible for performing all duties in a professional and courteous manner to as meet and/or exceed the company standards for customer services.

Job Specification

• Greet all guests immediately upon arrival at the reward club desk.
• Create customer club accounts in the casino data management system.
• Ensure database integrity with accurate data input and customer information.
• Develops relationships with customers to ensure guest satisfaction.
• Provide company policy, program, and promotion rules to all patrons.
• Promote company facilities and events, such as the Gift Shop, Boutique, food outlets and ticket sales.
• Maintains a professional working relationship with other Reward hosts and supervisors.
• Read, understand, and accurately explain all marketing programs and promotions to internal and external guests.
• Maintain confidentiality of all data, including customer and company records.
• Complies with all company rules and regulations and any local, state or federal guidelines.
• Perform any other duty assign by the management.