Position: Sr. Assistant- Call Center Department (Male) (Premium Job)
- No. of Openings 1
- Category BPO/Call Center
- Job Location 26
- Job Level Junior Level
- Salary 15,000-20,000
- Education Level Intermediate (+2) (+2 Pass/ Bachelor's running)
- Desired Candidate Male Only
- Experience 1 + year
- Expiry date Oct 11, 2021 (Expired)
Job Description
For Night Duty
- Responsible for managing large amounts of inbound and outbound calls in a timely manner.
- Responsible for providing customers with product and service information over the phone.
- Responsible for ensuring timely and accurate customer service.
- Responsible for handling complaints through the system, provide appropriate solutions and alternatives within the time limits; follow up to
- ensure resolution.
- Responsible for preparing reports by collecting, analyzing, and summarizing information.
- Responsible for maintaining client confidence and protecting operations by keeping information confidential.
- Responsible for maintaining the KPIs, shifts schedules defined by the Team Head.
- Responsible for coordinating with different departments and accomplishing to provide customer service and meeting the set targets.
- Responsible for following standard procedures for proper escalation of unresolved issues to the appropriate internal team.
- Responsible for maintaining customer feedback and providing to the needful when required.
- Responsible for ensuring proper recording and closure of all issues.
Job Specification
- Friendly with MS packages & Mailing.
- Strong phone and verbal communication skills.
- Proficient in written and verbal English Language
- Active listening skills.
- Problem-solving and decision-making skills.
- Customer focus and adaptability
- Ability to work independently & in a complex environment with multiple tasks, short deadlines, and intense pressure to perform
Qualifications
- Minimum of +2 or equivalent level passed
- At least 6 months’ experience in the related field
Working Shift - Night Hour : 9:00 PM - 6:00 AM
Apply Instruction
If you match these specifications, mail your resume to [email protected]
This job has been expired
on 2021-10-11
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