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Pathao

Mid-Baneshwor

About Us

Pathao is the most trusted community-fueled platform that provides one convenient app for ride-sharing, food delivery, parcel & courier services.

Sr. Assistant- Call Center Department (Male)

Basic Information

  • No. of Openings 1
  • Job Category BPO/Call Center
  • Job Location Mid-Baneshwor
  • Job Level Mid Level
  • Salary 15,000-20,000
  • Education Level Intermediate (+2 Pass/ Bachelor's running)
  • Desired Candidate Male Only
  • Experience 1 year
  • Expiry date 2021-10-11

Job Description

For Night Duty

  • Responsible for managing large amounts of inbound and outbound calls in a timely manner.
  • Responsible for providing customers with product and service information over the phone.
  • Responsible for ensuring timely and accurate customer service.
  • Responsible for handling complaints through the system, provide appropriate solutions and alternatives within the time limits; follow up to
  • ensure resolution.
  • Responsible for preparing reports by collecting, analyzing, and summarizing information.
  • Responsible for maintaining client confidence and protecting operations by keeping information confidential.
  • Responsible for maintaining the KPIs, shifts schedules defined by the Team Head.
  • Responsible for coordinating with different departments and accomplishing to provide customer service and meeting the set targets.
  • Responsible for following standard procedures for proper escalation of unresolved issues to the appropriate internal team.
  • Responsible for maintaining customer feedback and providing to the needful when required.
  • Responsible for ensuring proper recording and closure of all issues.

Job Specification

  • Friendly with MS packages & Mailing.
  • Strong phone and verbal communication skills.
  • Proficient in written and verbal English Language
  • Active listening skills.
  • Problem-solving and decision-making skills.
  • Customer focus and adaptability
  • Ability to work independently & in a complex environment with multiple tasks, short deadlines, and intense pressure to perform

Qualifications

  • Minimum of +2 or equivalent level passed
  • At least 6 months’ experience in the related field

Working Shift - Night Hour : 9:00 PM - 6:00 AM 

Apply Instruction

If you match these specifications, mail your resume to nikita@kumarijob.com 

Expired