Digital Home International Pvt. Ltd

Thaiba-14, Lalitpur

About Us

Taking that into consideration, DHI commenced in 2018, however, laid the first stone in 2019 with the aim to become the largest digital-pay Tv supplier. DHI supports digital-pay tv broadcasters by producing set-top boxes as per their needs and criteria set by them. Moreover, the strong infrastructure assists DHI in executing orders of any set-top box type while adhering to quality standards and client specifications.

Service Assistant

Basic Information

  • No. of Openings 1
  • Job Category Customer Service
  • Job Location Thaiba-14, Lalitpur
  • Job Level Mid Level
  • Salary Negotiable
  • Education Level Bachelors (Bachelor's degree in management)
  • Desired Candidate Both(Female, Male)
  • Experience 1 year
  • Expiry date 2021-11-06

Job Description

  • Considering all the customer concerns and moving forward with the suitable procedures to solve them
  • Providing suitable advices and/or information to the customers
  • Forwarding the difficult customer problems to the senior management if required.
  • Maintaining a well-formed and informative database sheet with entire customer information and concerns and reporting it to the concerned managers or supervisor daily
  • Handling the telephonic conversation as well as walk-in customers effectively and efficiently
  • Handling the payments ( in cash or cheque) as deemed necessary
  • Strictly abiding by the company rules, regulations and policies while providing the services so as to increase customer satisfaction.

Job Specification

  • Bachelor's degree in Management or relevant subject
  • More than or equals to 1 year in the similar role 

Skills :

  • Communication, Interpersonal, Reporting, Task Management, Time Management, Problem Solving, Attention to details, Complaint Handling, Computer