Position: Officer- Outbound Tour (Premium Job)

Job Description

• Preparing travel itineraries, package costing, and proposals. Also, design and create new tour packages as per the customer’s needs.
• Providing quotes of travel related services to individual and corporate clients as well as follow up with them.
• Responding to customer inquiries by phone, email, and social media, as well as assisting them in booking their vacation package.
• To follow up on customer inquiries, make outbound calls to them.
• Identifying the customer's need, establishing an immediate rapport, and providing advice to meet their needs.
• Correspondence, negotiation and liaison with suppliers to obtain necessary information required for a travel holiday package.
• To maximize the opportunities, up-sell and cross-sell additional travel products and services.
• To be able to process VISA of clients of different countries.
• Handle bookings for hotels, transportation and sites of excursion, also become responsible for tour operation.
• Collect information from tours leader after leading tours to find out good feedback for the service improvement
• Make research to find out more attractive tourism destination or sites
• To demonstrate a total commitment to customer service and to ensure that every customer has a holiday that exceeds their expectations.
• To create and sell fixed-departure or individually-designed tailor made tours for customers.
• To maximize revenue and profit, every genuine single query must be converted to a sale.

Job Specification

• 6-8 years of experience in outbound tour
• Experienced with outbound tour marketing and independent handling of tour operation.
• Established client base of different groups for the purpose of securing business for the Travel to ensure that predetermined sales expectations were met or exceeded.
• Remarkable professional relationship with airlines, travel and other service provider.
• Must have conducted group outbound tours
• Must have maintained a tracking system for all potential customers.
• Ensure that all appropriate communication for upcoming business is completed and then submitted to the management team in timely manner.
• Conducted sales calls and met all quotas to ensure that the monthly, quarterly and annual goals are met.
• Confirmed in writing to the client all requirements via sales contract.
• Accurately forecasted all bookings and cancellations.
• Worked for Independent outbound tour with the implementation & achievement of the Sales Marketing plan.
• Superior oral and written communications and problem solving/strategizing skills.
• Strong and professional sales techniques.
• Remarkable ability to develop marketing plans, proposals and contracts.

Educational Description :

• Post graduate degree with 6 years and above experience in Travel Agency (specially in outbound Tour)
• Should have immense knowledge of the related ACTs
• Should have completed Bachelor/Masters Level.
•  Preference will be given for the personnel in relevant field and having proficiency in various languages.

Other Specific Requirement :

• Excellent communication and interpersonal skill
• Exceptionally customer oriented and great team player.
• Proven ability to develop and implement special promotions to increase business from specific market segments.
• String selling and time management abilities
• Must be willing to work even under stress and out of usual working time.
• Excellent in computer application MS word, MS excel, power point etc.
• Two-wheeler license holder and two-wheeler holder are preferred.