Position: Front Desk Officer (Premium Job)

Job Description

• Answer incoming telephone calls determine the purpose of callers, and forwards call to appropriate personnel and departments.
• Greet visitors/guests/members professionally, determining the nature and purpose of visit.
• Direct and escort visitors/guests/members to appropriate destination or waiting rooms.
• Monitor visitors’ access and issues being faced.
• Collect, sort, distribute and prepare correspondence, mail, messages and courier deliveries.
• Schedule appointments maintaining & updating calendars, reminding respective personnel of the appointments.
• Receive payments, record receipts for services and handle and reconcile all petty cash daily.
• Take and resolve complaints from customers and public being positive to negative criticism.
• Support the Mission, Vision and core values of the company.
• Assist with Admin and HR tasks as needed.

Job Specification

•     Reports to work on time
•     Has a positive attitude towards the job and the Industry
•     Recognizes positive and negative aspects of the job
•     Possesses maturity in judgment
•     Appears business like
•     Maintains control and composure in difficult situations

Congenial Nature

•     Smiles readily
•     Exhibits cordial and pleasant behavior
•     Is a people person

Helpful Attitude

•     Is sensitive to the guests’ needs
•     Possesses a sense of humor
•     Responds and speaks intelligently
•     Demonstrates creatively
•     Practices good listening skills

Flexibility

•     Willing and able to accept a different work shift if necessary
•     Understands others’ points of view
•     Willing to try new ways of doing things; innovative
•     Works well with guests and hotel staff; a team player

Well-Groomed Appearance

• Dresses appropriately; meet property standards for wear and care of uniform, jewelry, and personal grooming