Customer Value Manager
Worldlink Communications Pvt. Ltd

Position: Customer Value Manager (Premium Job)

  • No. of Openings 1
  • Category Marketing Communications/Advertising/Marketing
  • Job Location 26
  • Job Level Entry Level
  • Salary Negotiable
  • Education Level Master’s Degree in Management, or any other relevant field.​
  • Experience Minimum of 3 years of experience in related field
  • Expiry date Jan 22, 2019 (Expired)
Job Description
  • Analyze customer information enabling you to develop insights into customer trend and implicit behavior.
  • Effective customer on-boarding by maintaining proper interaction and engagement of customer with the organization
  • Design and implement retention strategies to suit each customer segment along with service process design
  • Maintaining and enriching the customer lifetime value
  • Development of customer loyalty program and evaluation of retention and loyalty campaigns.
  • Maintain a high level of customer response and satisfaction based upon both survey and attraction indicators. Increased reference ability and look to promote connection between the customer and organization at all time.
  • You will engage and partner with various teams to conduct research and gather information from various sources and tools(internal / external)
Job Specification
  • Master rsquo;s Degree in Management, or any other relevant field.​

  • Minimum of 3 years of experience in related field

  • Cooperative with excellent communication and organizational skills

  • Highly creative with experience in identifying target audience and devising campaigns that engage, inform and motivate

  • Ability to manage multiple complex engagement programs

  • Customer Service orientation

  • Working Knowledge of customer service software, databases and tools

  • Believe in integrity, empathy, and sincerity as the way to approach customers and ensure their satisfaction and success.

  • Strong interpersonal skills with a challenging and persuasive manner, to win and maintain the respect of colleagues across the business at all levels.

  • Excellent means of analysis and marketing researches methods

This job has been expired on 2019-01-22
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About Company
WorldLink is the largest Internet Service Provider (ISP) in Nepal and one of the most prominent IT companies. Founded in September 1995 with the aim ...

WorldLink is the largest Internet Service Provider (ISP) in Nepal and one of the most prominent IT companies. Founded in September 1995 with the aim of providing Internet and IT services by its present Chairman and Managing Director, Dileep Agrawal, WorldLink started off by providing store-and-forward e-mail services over a dial-up link to the Internet in the US. In March 1997, WorldLink started providing full Internet access over a dedicated leased-line to the Internet backbone in the US through Teleglobe International.

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