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About Us
Halkhabar Media Network Pvt Ltd, one of the leading media in Kathmandu, is seeking potential candidates to join the team.
Customer Service
Basic Information
- No. of Openings 5
- Job Category Marketing/Advertising/Customer Service
- Job Location Kathmandu
- Salary Negotiable
- Education Level Bachelors
- Province Province No. 3
- Desired Candidate Both(Female, Male)
- Experience 1 year
- Expiry date 2021-10-24
Job Description
- Receive customer service inquiries
- Respond to customer service inquiries
- Identify needs/wants of customers
- Update details for personal and business clients, such as name and address details
- Resolve complaints through phone, email, or social media
- Reach out to customers via phone call, verifying information regarding their account
- Greet customers in the warmest possible way and find out their problem or reason for calling
- Regularly compile reports and submit to the management on overall customer satisfaction
Job Specification
- Excellent communication skills – both oral and written, as well as a pleasant voice for effective communication
- Ability to handle pressure
- Good management skills, and the ability to pay attention to details
- Good organizational, interpersonal, and problem-solving skills
- Highly motivated and enthusiastic
- Possess administrative skills, and the ability to work as part of a team
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