Customer Service
- No. of Openings 5
- Category Marketing/Sales
- Location 1
- Job Level Entry Level
- Salary Negotiable
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 1 + year
- Expiry date Oct 24, 2021 (Expired)
Job Description
- Receive customer service inquiries
- Respond to customer service inquiries
- Identify needs/wants of customers
- Update details for personal and business clients, such as name and address details
- Resolve complaints through phone, email, or social media
- Reach out to customers via phone call, verifying information regarding their account
- Greet customers in the warmest possible way and find out their problem or reason for calling
- Regularly compile reports and submit to the management on overall customer satisfaction
Job Specification
- Excellent communication skills – both oral and written, as well as a pleasant voice for effective communication
- Ability to handle pressure
- Good management skills, and the ability to pay attention to details
- Good organizational, interpersonal, and problem-solving skills
- Highly motivated and enthusiastic
- Possess administrative skills, and the ability to work as part of a team
About Company
Nepal Multiple Broadcasting News (NMB News) is an online media platform with an innovative and ambitious digital approach connecting customers anytime, anywhere in a personalized, interactive viewing experience. This online content provider is probably one of the latest concepts in the increasingly technology-driven world. We seek to inform, educate and empower a large number of individuals.