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Halkhabar Media Network Pvt Ltd

Kathmandu

About Us

Halkhabar Media Network Pvt Ltd, one of the leading media in Kathmandu, is seeking potential candidates to join the team.

Customer Service

Basic Information

  • No. of Openings 5
  • Job Category Marketing/Advertising/Customer Service
  • Job Location Kathmandu
  • Salary Negotiable
  • Education Level Bachelors
  • Province Province No. 3
  • Desired Candidate Both(Female, Male)
  • Experience 1 year
  • Expiry date 2021-10-24

Job Description

  • Receive customer service inquiries
  • Respond to customer service inquiries
  • Identify needs/wants of customers
  • Update details for personal and business clients, such as name and address details
  • Resolve complaints through phone, email, or social media
  • Reach out to customers via phone call, verifying information regarding their account
  • Greet customers in the warmest possible way and find out their problem or reason for calling
  • Regularly compile reports and submit to the management on overall customer satisfaction

Job Specification

  • Excellent communication skills – both oral and written, as well as a pleasant voice for effective communication
  • Ability to handle pressure
  • Good management skills, and the ability to pay attention to details
  • Good organizational, interpersonal, and problem-solving skills
  • Highly motivated and enthusiastic
  • Possess administrative skills, and the ability to work as part of a team