Customer Service Representative(CSR)
A World Class IT Company

Position: Customer Service Representative(CSR) (Premium Job)

  • No. of Openings 4
  • Category Customer Service
  • Job Location 26
  • Job Level Entry Level
  • Salary 15,000+
  • Education Level Intermediate/Bachelor's
  • Experience Experienced preferred in related field(Fresher's can apply)
  • Expiry date Nov 11, 2018 (Expired)
Job Description
  • Manage  incoming calls in a timely manner;
  • Handle customer inquiries and provide accurate, valid and complete information by using the right methods/tools;
  • Handle customer complaints; obtain and examine all relevant information to assess validity of complaints and to determine possible causes;
  • Provide appropriate solutions and alternatives within the time limits;
  • Refer unresolved customer grievances to designated departments for further investigation;
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
  • Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction;
  • Follow communication procedures, guidelines and policies
Job Specification
  • Good communication skills
  • Ability to use computers and computer systems, to process and verify information, and to resolve conflicts or negotiate
  • Comfortable working in shifts.

Working Hour: 8 am- 2 pm 1 pm- 8 pm

This job has been expired on 2018-11-11
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About Company

A World Class IT Company in Kathmandu is seeking for the potential candidates to join their team.