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Foodmandu Pvt. Ltd.

Baluwatar, Kathmandu

About Us

Foodmandu is the first and only company in Nepal that delivers foods from more than 100 different restaurants in Kathmandu to your doorstep. As a pioneer food delivery service provider, we are making life easier through online ordering. We know that your time is valuable and sometimes every minute in the day counts.

Customer Service Representative

Basic Information

  • No. of Openings 5
  • Job Category Customer Service
  • Job Location Kathmandu
  • Salary 20,000-25,000
  • Education Level Bachelors (Bachelor's Degree)
  • Desired Candidate Both(Female, Male)
  • Experience 1 year
  • Expiry date 2022-01-22

Job Description

Job Type: Full Time (Day Shift & Evening Shift)

  • Receive phone calls from customers inquiring about restaurant partners and their offerings.
  • Understand customers food mood. Every customer is different and craves a different meal.
  • Analyze and make the best suggestion to fit their food mood.
  • Handle and process online and telephonic orders,
  • Our delivery team is the front-line warriors and often need assistance with regards to order pickup and delivery. Mobile them in a wise, effective and efficient manner
  • Keep our foodies coming back for more. Ensure excellent service standards and maintain high customer satisfaction
  • Stay up to date with our restaurant partner’s offerings and any recent issues
  • Promptly identify and resolve customer issues and follow up to ensure resolution,
  • Contribute to team effort by accomplishing related results as needed.

Job Specification

  • Having a Bachelor’s degree in management or equivalent field,
  • Experience in customer service or hospitality industry is a plus,
  • Having good working knowledge of basic computer applications,
  • A good listener and with an empathetic ear to understand customer’s needs,
  • Be able to speak in a friendly, professional and well-mannered tone. Brownie points if you are a foodie too. Remember, it takes one to know one,
  • Be capable of dealing calmly and politely with hangry customers waiting for their orders,
  • A quick decision maker and a logical thinker under difficult situations,
  • Teamwork makes the dream work. Work and collaborate with our army of CSR team members to adapt and solve problems,
  • Ability to multi-task, prioritize and manage time effectively,
  • Hangry + customer is a challenging situation. Have the ability to withstand criticism and maintain a cool head. We promise they come around,
  • Our customers come from all walks of life. Have the ability to converse effortlessly with them be it in Nepali or English.

Specific Requirements:

  • Should be willing to work in evening shift,
  • Should be willing to work in weekends and public holidays,
  • Having a driving license and personal vehicle (Two Wheelers) is a must

(Male Candidates Preferred) 

Apply Instruction

Interested Candidates may forward their CV at jobs@foodmandu.com or contact 9802315867