Customer Service Representative (Evening Shift) Male
Kalash Services Pvt. Ltd

Position: Customer Service Representative (Evening Shift) Male (Premium Job)

  • No. of Openings 35
  • Category Customer Service
  • Job Location Naxal, Jawalakhel, Kathmandu, Kathmandu District
  • Job Level Entry Level
  • Salary Negotiable
  • Education Level Intermediate (+2) (Computer Science)
  • Desired Candidate Both(Female, Male)
  • Experience Fresher
  • Expiry date Jul 25, 2022 (Expired)
  • Skills Computer skills, Communication skills, Customer Service
Job Description

The position of customer service representative consists of interacting with customers to provide information in response to inquiries about products or services and accepting ownership for effectively solving customer issues and complaints; keeping customer satisfaction at the core of every decision and behavior.

  • Manage incoming calls in a timely manner;
  • Handle customer inquiries and provide accurate, valid and complete information by using the right methods/tools;
  • Handle customer complaints; obtain and examine all relevant information to assess validity of complaints and to determine possible causes;
  • Provide appropriate solutions and alternatives within the time limits;
  • Refer unresolved customer grievances to designated departments for further investigation;
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
  • Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction;
  • Follow communication procedures, guidelines and policies
Job Specification
  • Good communication skills
  • Candidate must have basic computer skills
  • Comfortable working in shifts.
  • Two Wheeler Bike & License Preferred

Working Hour : 2 :00 PM to 10:00 PM 

This job has been expired on 2022-07-25
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About Company
Kalash Services Pvt. Ltd. a state-of-the-art contact center mainly caters to the growing importance of providing Omni-channel customer support to local ...

Kalash Services Pvt. Ltd. a state-of-the-art contact center mainly caters to the growing importance of providing Omni-channel customer support to local and international clients.  

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