Position: Customer Service Executive [After Sales] (Premium Job)

Job Description

• Customer care  and management by handling customers' inquiries and complaints and providing a prompt response with a solution related to After-Sales Service
• Co-ordinate between the Customers and EIPL Service Engineers regarding the aspects like scheduling, confirming, and cancellation of service bookings, road side assistance, repair, maintenance, and spares parts change information
• Service Management through definition, implementation, monitoring, and control  of service standards, workflow, and processes 
• Spares Parts Management
• Warranty claim management
• Organization and management of  service campaigns
• Maintain database and documentation related to After-Sales service  

Job Specification

• Bachelor's Degree in Management with 2 years of experience in Automobile After-Sales or Master's Degree in Management with 1 year of experience in Automobile After-Sales
• Good communication and interpersonal skils
• Problem analysis and problem-solving skills 
• Ability to give attention to detail and accuracy
• Strong computer operating Skills
• Two- wheeler license holder

Apply Instruction

If you meet the above requirements and wish to join our dynamic team, please send your recent resume including expected salary to the following email address mentioning the position you are applying for in the subject.

Email: hrd@efinitynepal.com