Position: Call Center Representative (Premium Job)

Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities 

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Job Specification

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
• Analytical abilities and aptitude in problem-solving
• Excellent written and verbal communication skills, Proficiency in MS Office