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Lenden Sewa Pvt Ltd

Teku, Kathmandu

About Us

Lenden is a mobile application for iOS and Android where small entrepreneurs, from retail stores to homegrown businesses, will be able to list their products. It is Nepal's first social commerce platform with its integrated payment gateway.

Agent Officer(For Wallet)

Basic Information

  • No. of Openings 1
  • Job Category IT&Telecommunication
  • Job Location Teku, Kathmandu
  • Job Level Mid Level
  • Salary Negotiable
  • Education Level Bachelors
  • Desired Candidate Both(Female, Male)
  • Experience 2 years
  • Expiry date 2021-08-31

Job Description

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues, and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up on complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating, and coordinating with internal departments.
  • Other duties as assigned.

Job Specification

  • Experience in dealing with the public.
  • Excellent communication skills, including verbal with proper grammar.
  • Ability to work with others in a close manner.
  • Good computer skills.
  • Good multi-tasking skills.

Apply Instruction

Interested candidates are requested to send their resumes to hr@lenden.app

Expired