Position: Ticketing and Tours Officer

Job Description

Job Summary:

The Ticketing and Tours Officer is responsible for managing and processing all aspects of international ticketing and hotel bookings, providing exceptional customer service, and ensuring a seamless travel experience for clients. The role also involves marketing tour packages and handling B2B (Business-to-Business) relationships to enhance the company’s service offerings.

Key Responsibilities:

• Handle international ticketing, including booking, reissuing, and canceling tickets.
• Use various GDS (Global Distribution Systems) and check-in systems to process bookings.
• Assist clients with seat selection, meal preferences, and other special requests.
• Manage hotel reservations for clients, ensuring accuracy in booking details.
• Negotiate rates with hotels and suppliers to secure the best deals for clients.
• Coordinate with hotels to confirm special requests and ensure client satisfaction.
• Provide clients with comprehensive information on travel destinations, ticket options, and hotel accommodations.
• Handle client inquiries and resolve issues promptly and professionally.
• Ensure all client communications, including emails and calls, are handled efficiently.
• Promote tour packages and travel deals to clients, highlighting the benefits and features.
• Utilize marketing skills to attract new clients and retain existing ones.
• Develop and maintain B2B relationships to increase the company’s market presence and service offerings.
• Engage with corporate clients and travel agencies to understand their travel needs.
• Provide customized travel solutions for B2B partners, ensuring competitive pricing and excellent service.
• Work closely with other departments to fulfill the needs of B2B clients.
• Maintain accurate records of bookings, cancellations, and other transactions.
• Prepare regular reports on sales performance, client feedback, and market trends.
• Ensure all documentation complies with company policies and industry standards.

Job Specification

• Minimum Bachelor’s degree in any field.
• Proven knowledge and experience in hotel booking and international ticketing.
• Familiarity with check-in systems and Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo.
• Experience in marketing and B2B coordination is an advantage.
• Strong communication skills in English and Hindi.
• Excellent customer service skills with a focus on client satisfaction.
• Proficiency in using ticketing and booking software.
• Marketing skills to effectively promote tour packages and services.
• Strong organizational skills with attention to detail.
• Thorough understanding of international ticketing procedures and hotel booking processes.
• Knowledge of B2B relationships and how to leverage them for business growth.
• Awareness of current market trends in the travel and tourism industry.
• Customer-oriented with a positive attitude.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Detail-oriented with strong problem-solving skills.
• Proactive, with the ability to take initiative in a fast-paced environment.