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Disputes & Reviews Administrator – Customer Support (CSR Team)

Industry Other
Category Customer Service
Location Nepal
Expiry date Feb 15, 2026 (Expired)

Job Description

Kindly noted that we are accepting applications strictly via email at [email protected] and [email protected]

Job Overview

We are looking for a detail-oriented Disputes & Reviews Administrator to join our CSR team. This role is responsible for managing payment disputes, monitoring and responding to online reviews, handling social media inquiries, processing refunds, reviewing system-related issues, and identifying potential fraudulent activities. The ideal candidate will play a critical role in ensuring a secure, responsive, and high-quality customer experience across multiple platforms.

Key Responsibilities

Manage and respond to payment disputes across platforms including Braintree, PayPal, and Stripe
Monitor and professionally respond to BBB and Google Reviews to protect and enhance brand reputation
Handle customer comments, messages, and inquiries via Facebook and other social media platforms
Process customer refund requests within the approved CSR authorization limit (up to $300)
Review and troubleshoot gallery-related and API-related errors through the administrative system
Identify, investigate, and escalate potentially fraudulent orders in accordance with company procedures
Ensure all customer interactions are handled accurately, professionally, and in a timely manner
Maintain proper documentation and escalation records as required

Work Setup & Employment Terms

This position is fully remote
Operates on a no-work-no-pay basis
No statutory benefits (including HMOs)
Employees must provide their own Work From Home equipment, including:
Laptop or desktop computer
Noise-canceling headset
Reliable internet connection (at the employee’s expense)
Two unplanned absences may lead to termination
Resignations require a two-week notice period

Ideal Candidate Profile

Strong attention to detail and problem-solving skills
Comfortable handling disputes, reviews, and sensitive customer issues
Experience with payment platforms, social media support, or fraud review is a plus
Ability to work independently in a remote setup

This job has been expired on 2026-02-15