Position: Customer Service Representative

Job Description

Job Location: Naxal, Kathmandu

Job Description:

• Respond to patient calls regarding fertility treatments and services.
• Schedule appointments, provide information, and resolve concerns.
• Maintain accurate records of interactions and follow-up activities.
• Escalate complex issues to appropriate staff for resolution.
• Adhere to established call center metrics and quality standards.

Note: Immediate joining is required.