Customer Service Representative

Job Description

• Call Australian clients and pitch Government-subsidized products.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Job Specification

• Should be fluent in English.
• Should manage your own transportation.
• Should be comfortable with the timing.

Perks & Benefits: 

• Income: Salary + Incentive + Attractive commission
• Working Days: 6 days/week (Monday -Saturday).
• Working Hours : Monday -Friday (NST) 06:00 AM (Morning) - 02:00 PM (Afternoon) including 45 mins break (Non-negotiable), and Saturday (NST) 06.00 AM (Morning)- 12:00 PM (Afternoon) including 30 mins break (Non-negotiable).
• Medical & GPA Insurance
• Female candidates are highly encouraged to apply.
• Great opportunity for those who are preparing for the IELTS exam as it would help you to improve your communication skill.
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How to Apply:

• Introduction Recording: Record a minimum 30-second introduction in English showcasing your communication skills.
• Resume/CV Submission: Attach your resume/CV.
• Submission Link: Use the provided link to submit your introduction recording and resume https://forms.gle/27JuMpWdcwksriAL8

Note:

• Only shortlisted candidates will be contacted. Advance your career while earning attractive commissions and improving your skills!