Front Desk
- No. of Openings 1
- Industry Hospitality
- Category Front Desk/ Receptionist/ Secretarial
- Location Thamel, Kathmandu, Kathmandu District
- Job Level Entry Level
- Salary NRS (15k) Monthly (Negotiable)
- Education Level Intermediate (+2)
- Desired Candidate Female Only
- Experience 1 + year
- Expiry date Dec 06, 2024 (Expired)
- Vehicle License No
- Skills Attention To Detail, Customer Experience, Customer Service, Customer Service Orientation, English Typing and Speaking, Feedback, Neat and professional appearance, Organizing Skills
Job Description
Key Responsibilities:
Guest Check-in and Check-out
- Greet guests upon arrival, assist with check-in, and provide key information about hotel amenities.
- Efficiently manage check-out procedures, process payments, and handle billing inquiries.
Reservations Management
- Handle guest reservations via phone, email, and walk-ins.
- Update and manage reservation systems, ensuring availability and room allocation are accurately recorded.
Guest Assistance
- Respond to guest inquiries and requests promptly, offering information about the hotel and Skywatch restaurant services.
- Provide concierge services such as booking tours, transportation, and restaurant reservations.
Communication and Coordination
- Coordinate with housekeeping, maintenance, and the restaurant to ensure guest needs are met.
- Ensure smooth communication between the front desk and management regarding guest issues or special requests.
Billing and Payment Processing
- Handle payments, process credit card transactions, and manage cash flow.
- Prepare bills and invoices, ensuring accuracy in charges for hotel stays and restaurant services.
Customer Service and Problem Solving
- Address and resolve guest complaints or concerns in a professional and timely manner.
- Ensure high levels of guest satisfaction by providing excellent service at all times.
Administrative Duties
- Maintain and update guest records, ensuring all information is accurate and confidential.
- Perform clerical duties such as filing, preparing reports, and handling communication.
Promotions and Upselling
- Inform guests about hotel facilities, services, and special promotions (including Skywatch restaurant offers).
- Upsell hotel services, such as room upgrades or restaurant reservations.
Job Specification
Education:
- High school diploma required; Bachelor’s degree in Hospitality Management or a related field is a plus.
Experience:
- Minimum 1 years of experience in a front desk or customer service role in a hotel or restaurant environment (as well the fresher who have extra ordinary communication skills).
Skills:
- Excellent communication skills (both verbal and written).
- Proficiency in hotel management software (e.g., Opera) and basic office applications (e.g., MS Office).
- Strong customer service and problem-solving abilities.
- Ability to multitask and work under pressure.
Personal Attributes:
- Friendly, approachable, and professional demeanor.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
Language Skills:
- Fluency in English is essential; additional languages are a plus (e.g., Nepali, Hindi).
Technical Knowledge:
- Familiarity with point-of-sale (POS) systems for restaurant transactions is desirable.
Appearance and Conduct:
- Well-groomed, professional appearance with a positive attitude.
About Company
At Kathmandu Business Hotel, we invite you to experience the essence of Nepal's rich heritage and culture while enjoying the comforts of a boutique hotel designed for the modern traveler. Nestled in the heart of Kathmandu, our hotel is not just a place to stay; it's an immersive journey into the captivating world of Nepali traditions, architecture, arts, and flavors