Technical Support Officer
Medic Mobile

Position: Technical Support Officer (Hot Job)

  • No. of Openings 1
  • Category NGO / INGO / Social work
    (NGO/INGO/Social/Develop.Projects)
  • Job Location Kathmandu
  • Job Level Junior Level
  • Salary Negotiable(As per potential Candidates)
  • Education Level Bachelor's degree in Computer Science or Engineering
  • Experience At least 1 year of experience in designing and implementing ICT programs for social development programs
  • Expiry date Jun 30, 2018 (Expired)
Job Description
  • Assist in Project Technical Configuration: Work closely with the Project Tech Leads and Project Managers and assist in configuring and customizing communication technologies and data visualization dashboards to meet our partners’ health program requirements and troubleshoot problems while helping to meet the project timelines.
  • Post Deployment Product Support: Support end users and stakeholders (internal and external) on technology issues/bugs working alongside our product support team to resolve or escalate in a timely manner.
  • Testing and Monitoring projects: Perform rigorous testing of platforms and monitor deployed Medic Mobile projects in Asia region.
  • Research: Research new areas of improvements to the existing technologies being used in the organization and explore better alternatives.
  • Adhoc Tech Support: Provide technical support to the deployment team as needed including writing data queries and any other duties as assigned.
Job Specification
  • Bachelor's degree in Computer Science or Engineering
  • Have at least 1 year of experience in designing and implementing ICT programs for social development programs
  • Be a technology power user, excited to learn even more
  • Be a citizen of Nepal with a current valid passport
  • Be a strong communicator, proficiency in spoken and written English (essential)
  • Be at ease working in diverse cultural settings
  • Be able to travel within the region, both locally and internationally
  • Be a strong problem solver
  • Have experience with relational databases, Postgres and MySQL
  • Have experience using command-line tools on Linux (preferred) or another UNIX-like operating system
  • Be comfortable in HTML, Javascript, Node.js, and JSON
  • Be committed to frequent and timely communication, both in person and online (via email, Skype, Slack and other online communication platforms)
  • Have interest in working with and learning from a globally distributed team of mHealth technology experts
  • Have good communication and interpersonal skills with the ability to pass on information clearly to users and to grasp difficulties perceived by users
  • Have a positive, partner-oriented attitude that establishes a good working relationship with teammates and partners, and a willingness to assist and support people and pass on their knowledge and experience to others
  • Ability to work under high pressure, meet deadlines, and be proactive and function independently under minimum supervision
  • A team player accustomed to building capacity and developing communities of learning with both internal and external stakeholders

The ideal candidate will also have these additional skills:

  • Be familiar with Android SDK, document-based databases, and the map/reduce algorithm
  • Have some experience in managing projects in the health and/or information technology sectors
  • Have some background in mHealth and public health; be passionate about empowering community health workers and improving the health of remote and disconnected communities
  • Ability to identify frequently recurring requests for assistance and provide advice on how these can be prevented or minimised, through training, user awareness, and changes in configuration
  • Excellent technical knowledge of computer applications and systems.
  • Logical diagnostic skills and ability to exercise good judgement in the resolution of problems
  • Ability to multitask when dealing with several different problems at a time
  • Significant experience in design and development of technology solutions to increase international development project impact
  • Work experience with open source technology
  • Fluent in Nepali
Apply Instruction

If this role inspires and intrigues you, please get in touch. Send an email with subject line: “Technical Support Officer - Asia​” and a copy of your current resume, cover letter and a brief writing sample (no more than 2 pages) to [email protected], copying [email protected]

By July 30, 2018​. Applicants are encouraged to apply as early as possible, as interviews will be held on a rolling basis until the role is filled. The ideal start date for this position will be August 1, 2018.

This job has been expired on 2018-06-30
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About Company
Medic Mobile designs, delivers, and supports world-class software for health workers who provide care in the hardest-to-reach communities. Our software ...

Medic Mobile designs, delivers, and supports world-class software for health workers who provide care in the hardest-to-reach communities. Our software is free, open-source, and deployed at scale in the last mile of healthcare. Evidence-based workflows come together in the software to support health workers and families, helping to ensure safe deliveries, track outbreaks, treat illnesses at the doorstep, communicate about emergencies, and more. We envision a more just world in which health workers are supported as they provide care for their neighbors, universal health coverage is a reality, and health is secured as a human right.

By the end of 2017, Medic Mobile was supporting a network of more than 20,000 frontline health workers. In our next phase of growth, we are scaling through large partnerships and reaching out to health organizations with minimal resources. We aim to support health workers serving 100 million people between 2017 and 2021.

Our global team supports more than 60 partners across 23 countries, with offices in San Francisco, Nairobi, and Kathmandu. Medic Mobile brings a wide range of experience and creative solutions to complex problems, building and delivering technology that works for people who have been marginalized.

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