Position: Supervisor (Recent Job)

Assist with the day to day operation of the spa
Assist the management team by providing them with the leadership necessary to attain their business goals and objectives
Interact with guests as needed to ensure optimum guest service and satisfaction. Analyze and translate guest interaction into service and facility improvements
Respond to employees and guests needs with genuine concern and a sense of urgency
Assist with the development of business strategies and project plans to ensure that the design and implementation of new concepts, methods, and policies and procedures relating to spa are aligned with company and department goals
Communicate thoroughly, clearly, and concisely across departments and through levels within the company
Ensure all spa, health club and wellness equipment is maintained in good working order at all times
Ensure that the spa follows safety and maintain confidentiality for all guests and colleagues at all times
Able to promote and sell spa programs to groups, conference guests, walk-in etc
Able to implement and monitor up-selling strategies to maximize spa and health club operational revenue
Responsible for checking and overseeing all guest settlements like cash, cc, room settlements etc
Responsible for department training plan and conduct hands-on training for the new recruitment
Attend meetings as required
Perform any other duties that management may reasonably require

This job has been expired on 2019-08-28

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