Position: General Manager (Recent Job)

Job Description

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Developing improvement actions, carry out costs savings.
•  A strong understanding of P&L statements and the ability to react with impact strategies
• Closely monitor the hotels business reports on a daily basis and take decisions accordingly. 
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Prepare a monthly financial reporting for the owners and stake holders.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment’s and services.
• Coordination with HOD's for the execution of all activities and functions.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
•  Assisting in residential sales as and when required and development with strong sales prospects.