Position: Customer support (Hot Job)

Job Description

• Managing incoming calls and customer service inquiries.
• Generating sales leads that develop into new customers.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Identify and assess customers’ needs to achieve satisfaction.
• Meet personal/customer service team sales targets and call handling quotas.
• Take the extra mile to engage customers.

Job Specification

• Ability to multi-task, prioritize, and manage time effectively.
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Build Sustainable relationships of trust through open and interactive communication.
• Follow communication procedures, guidelines and policies.
• Go the extra mile to engage customers.
• Place or cancel orders.
• Resolve customer complaints via phone, email, mail or social media.

Apply Instruction

Call us at 01-5199416 for any queries