Position: Customer Service Representative (Hot Job)
- No. of Openings 30
- Category Customer Service
- Job Location 3
- Job Level Entry Level
- Salary NRS 13,450/- Part – time also available .Other benefits include Provident Fund, Gratuity, Medical Insurance, Festival Bonus and Performance Incentives
- Education Level Bachelors in IT and management completed or equivalent
- Experience Experienced preferred in related field
- Expiry date Nov 10, 2018 (Expired)
Job Description
- Manage incoming calls in a timely manner;
- Handle customer inquiries and provide accurate, valid and complete information by using the right methods/tools;
- Handle customer complaints; obtain and examine all relevant information to assess validity of complaints and to determine possible causes;
- Provide appropriate solutions and alternatives within the time limits;
- Refer unresolved customer grievances to designated departments for further investigation;
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
- Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction;
- Follow communication procedures, guidelines and policies
Job Specification
- Good communication skills;
- Ability to use computers and computer systems, to process and verify information, and to resolve conflicts or negotiate;
- Comfortable working in shifts.
This job has been expired
on 2018-11-10
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About Company
Kalash Services Pvt. Ltd. a state-of-the-art contact center mainly caters to the growing importance of providing Omni-channel customer support to local ...
Kalash Services Pvt. Ltd. a state-of-the-art contact center mainly caters to the growing importance of providing Omni-channel customer support to local and international clients.
