Position: Customer Service Officer(Female) (Hot Job)

Job Description

• Answer customer inquiries via phone, email, and in-person
• Direct customers to online resources
• Update customer records in the system, including notes about interactions
• Pitch ideas for improving customer care
• Create and maintain reports about customer interactions
• Attend weekly staff meetings
• Participate in team-building activities
• Meet all customer needs and exceed expectations, upholding our strong reputation.
• Continually expand your knowledge of our business in order to.
• Accurately answer question and address client concerns.
• Maintain accurate and up to date client files.
• Investigate and pursue client leads, expanding our client base, conduct basic administrative tasks such and copying and filing.
• Generate monthly, quarterly, and annual reports for management.

Job Specification

• Experience tracking relevant KPIs (e.g. customer satisfaction)
•  Proficient in MS Office, with working knowledge of CRM platforms
•  A customer-oriented attitude
•  Excellent communication and negotiation skills
•  Problem-solving aptitude
•  Ability to work well with a team

Apply Instruction

Interested candidates are requested to send their Cv resume at [email protected]  

Please mention the position you are applying for in the subject line of your email and your expected salary, preferred.