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Basic Job Information
job location : Kathmandu
No. of vacancy : 1
views : 1933
Job category : Customer Service
salary : Negotiable
qualification : Bachelor's Running/Completed
experience : Minimum 1-2 years of experience in related field
posted date : 2019-11-01
expiry date : 2019-11-17
Days left : Expired days
job descriptions
  • Manage  incoming calls in a timely manner;
  • Handle customer inquiries and provide accurate, valid and complete information by using the right methods/tools;
  • Handle customer complaints; obtain and examine all relevant information to assess validity of complaints and to determine possible causes;
  • Provide appropriate solutions and alternatives within the time limits;
  • Refer unresolved customer grievances to designated departments for further investigation;
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
  • Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction;
  • Follow communication procedures, guidelines and policies
job specification
  • Good communication skills
  • Ability to use computers and computer systems, to process and verify information, and to resolve conflicts or negotiate
  • Comfortable working in shifts.