Position: Correspondence Officer (Hot Job)
- No. of Openings 2
- Category Tourism Industry
- Job Location 1
- Job Level Junior Level
- Salary Negotiable
- Education Level Bachelor's Degree
- Experience At least of 1 years of experience in the same capacity working in leading organization.
- Expiry date Oct 15, 2017 (Expired)
Job Description
- Answer inquiries regarding such information as schedules, procedures, and policies via calls and emails.
- Correspondence is accuratelyacknowledged and replied within set timeframes.
- Maintain basic correspondence databases, and organize and safe-keep official documents records.
- Assemble and issue required documentation.
- Perform other administrative duties, within the scope of the contract, as assigned.
- Must be able to work independently and follow through to completion those duties assigned.
- Contact customers or agencies to advise them of travel conveyance changes or to confirm reservations.
- Inform clients of essential travel information such as travel times, transportation connections, medical and other required documents.
- Communicating with customers in a personalized, informative, courteous and diplomaticmanner in order to build a strong relationship.
- Maintaining a high level of responsiveness and efficiency in reaching a resolution thatmeets the customer’s expectations in a reasonable timeframe.
- Developing a knowledge base and degree of assurance in order to explain necessaryinformation clearly and ensure that the customer fully understands the services company provides.
- Coordinating and maintaining good relationship with tour operators, vendors, suppliers, partners, etc.
- Use promotional techniques to sell itinerary tour packages.
- Handling issues, complaints and providing immediate solution during the travel of clientele and receiving suggestions and feedback.
- Creating innovative itineraries and plans.
Job Specification
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Excellent interpersonal and coordination skills.
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Exemplary sales skills and customer oriented approach.
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Should have good presentation and professional communication skills both verbal and written.
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Excellent knowledge of computer proficiency.
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Should possess the knowledge of IT (will be more advantage).
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Pleasing and leading personality.
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Ability to communicate diplomatically and tactfully in order to develop close relationships with internal and external customers.
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Problem solving, multi-tasking, time management and organizational skills.
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Proven ability to function in team environment.
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Willingness to work flexible hours.
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Fluent in English and additional language will be an advantage.
About Company
One of the leading, Travel & Trekking Company in Nepal is seeking for smart and dynamic applicants for various position.