Position: Contact Centre Agent (MS Ladies) (Hot Job)
- No. of Openings 2
- Category NGO/INGO/Social/Develop.Projects
- Job Location 1
- Job Level Junior Level
- Salary As per organization's rules and regulations.
- Education Level ANM training with registration in Nepal Nursing Council.
- Experience At least 1 year experience in client counselling preferably in sexual and reproduction health.
- Expiry date Aug 23, 2017 (Expired)
Job Description
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Provide basic level of counselling and relevant information to clients who access Marie Stopes Nepal through our Contact Center on reproductive health and related issues.
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Answer inbound requests promptly and in accordance with Marie Stopes Nepal procedures.
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Understand and interpret callers’ complaints/or suggestions accurately.
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Service quality follow-ups: Placing of outbound calls to clients who visited MaireStopes Nepal service delivery channels especially for Post Abortion Family Planning.
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Reminder follow-ups: Reminding clients before their visits.
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Refer callers to Marie Stopes Centres and make appointments as needed.
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Have a good understanding of Marie Stopes products and services.
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Place outbound calls to clients from our database to find out about their client experience when visiting our service delivery channels, and provide recommendations to the organisationfor improving service and procedures.
Job Specification
- Courses in communication and client management.
- Fluent communication (written and spoken) in relevant local language(s).
- Knowledge of customer service principles and practices.
- Familiarity with administration and clerical processes.
- Good grasp of health knowledge.
- IT skills (focus on Microsoft Office basics,Social Media).
Apply Instruction
Suitable candidates meeting the above criteria are invited to send a CV and covering letter to
[email protected] by 5 pm, 23 Agust 2017. Only short listed candidates will be invited for the next stage of
the recruitment process.
SPN reserves the right to appoint no candidate or to appoint a candidate that does not fulfill all minimum criteria but has
the best overall performance during the recruitment process. SPN reserves the right to appoint a well qualified
candidate at a lower grade. SPN reserves all rights to qualify/disqualify applications in any case.SPN accepts Nepalese citizens only and encourages women, people of ethnic minorities and Dalits to apply.
This job has been expired
on 2017-08-23
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About Company
Sunaulo Parivar Nepal (SPN), a local implementing partner of Marie Stopes International in Nepal, is a well-established NGO which is delivering Family ...
Sunaulo Parivar Nepal (SPN), a local implementing partner of Marie Stopes International in Nepal, is a well-established NGO which is delivering Family Planning and Sexual Reproductive Health services through‐out Nepal via different service delivery channels: centres and Marie Stopes (MS) Ladies. It works in partnership with Marie Stopes International UK (MSI), a global charity for providing reproductive health services across the world with a mission of ensuring individual’s fundamental right to have children by choice not chance.
