Casino VIP Service Manager
2017-01-11 1782 Negotiable
Interact closely of daily operations of VIP Services and to maintain a high level of excellent service to guests and fellow Team Members;
Monitor and maintain service quality of Casino;
Monitor the information being distribute during team daily briefing is accurate and up-to-date;
Supervise all the TMs on a daily basis to ensure they are operating at their maximum capacity;
Handle guest complaint;
Maintains departmental operations manual and standard operating procedures;
Coach and guide team members to ensure high service standard and operates efficiently on all systems at all times;
Identify and report system enhancement request and needs to higher levels;
Collect feedback from the team continuously to ensure necessary support is given to team to maximize morale and retention.
Experience in hotel front desk, charter flight arrangement, casino loyalty program and/or event planning preferred;
Standard organizational skills needed to effectively execute and direct promotions efforts and resources;
Good communication and interpersonal skills required;
Demonstrate effective verbal and written communication skills;
Proficient in Windows, Word, Excel, Power point and Database.
|Education :||University or College graduate with Hospitality Management, Marketing or Business Administration preferred|
|Job Location:||Kotihawa, Rupandehi|
|Career Level:||Senior Level|
|Minimum Experience:||Minimum 2 to 3 years’ experience in hotel and/or Casino VIP Services in managerial role|
- Industry: Marketing/Advertising/Customer Ser..
- Ownership: Private Limited
- Address: Kotihawa, Rupandehi