Position: Captain (Recent Job)

Job Description

• Always greet and welcome guests promptly in a warm and friendly manner
• Always thank and give a fond farewell to guests conveying anticipation for their next visit
• Assist guest with table reservation
• Assist guest while seating
• Ensure guest are serviced within a specified time
• Has a good knowledge of menu and presentation standards
• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette
• Able to answer any questions regarding the menu and assist with menu selections
• Able to anticipate any unexpected guest need and reacts promptly and tactfully
• Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm
• Serve food courses and beverages to guests
• Set tables according to type of event and service standards
• Record transaction/orders in Point of Sales systems at the time of order
• Communicate with the kitchen regarding any menu questions, the length of wait and product availability
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Check with guests to ensure satisfaction with each food course and beverages
• Responsible for clearing, collecting and returning food and beverage items to the proper area
• Maintain cleanliness of work areas, china, glass, etc. throughout the shift
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly
• The present accurate final bill to guest and process payment
• Perform shift closing on the Point of sales terminal and tally cash and credit card settlements
• Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas
• Ensures that hotel brand standards and SOP's are consistently implemented
• Work with fellow  staffs and management to ensure that the restaurant achieves its full potential
• Completes the daily responsibilities that are set for each individual shift
• Complete closing duties, including restocking items, turning off lights, etc
• Conducts monthly inventory checks on all operating equipment and supplies
• Take an active role in coaching and developing junior staff
• Any other duties related to food and beverage service assigned